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资料:Goodlisteningismuchmorethanbeingsilentwhiletheotherpersontalk

2023-11-03综合知识

资料:Goodlisteningismuchmorethanbeingsilentwhiletheotherpersontalks.Tothecontrary,peopleperceivethebestlistenerstobethosewhoperiodicallyaskquestionsthatpromotediscoveryandinsight.Thesequestionsgentlychallengeoldassumptions,butdosoinaconstructiveway.Sittingtheresilentlynoddingdoesnotprovidesureevidencethatapersonislistening,butaskingagoodquestiontellsthespeakerthelistenerhasnotonlyheardwhatwassaid,butthattheycomprehendeditwellenoughtowantadditionalinformation.Goodlisteningwasconsistentlyseenasatwo-waydialog,ratherthanaone-way“speakerversushearer”interaction.Thebestconversationswereactive. Goodlisteningincludedinteractionsthatbuildaperson'sself-esteem.Thebestlistenersmadetheconversationapositiveexperiencefortheotherparty.whichdoesn'thappenwhenthelistenerispassive(or,forthatmatter,critical!)Goodlistenersmadetheotherpersonfeelsupportedandconveyedconfidenceinthem.Goodlisteningwascharacterizedbythecreationofasafeenvironmentinwhichissuesanddifferencescouldbediscussedopenly. Goodlisteningwasseenasacooperativeconversation.Intheseinteractions,feedbackflowedsmoothlyinbothdirectionswithneitherpartybecomingdefensiveaboutcommentstheothermade.Bycontrast,poorlistenerswereseenascompetitive—aslisteningonlytoidentifyerrorsinreasoningorlogic,usingtheirsilenceasachancetopreparetheirnextresponse.Thatmightmakeyouanexcellentdebater,butitdoesn'tmakeyouagoodlistener.Goodlistenersmaychallengeassumptionsanddisagree,butthepersonbeinglistenedtofeelsthelisteneristryingtohelp,notwantingtowinanargument Accordingtotheauthor,whichofthefollowingstatementsistrue?

A.Those who periodically ask questions want to take charge of the conversation.

B.If you give critical opinions, the speaker will be less confident.

C.Good listeners should agree with the speaker.

D.If the speaker creates a comfortable environment, listeners will become confident.

正确答案是B

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